Frequently Asked Questions (FAQ)
Lasco Electronics and Computer Systems
We’re here to answer your questions and make your shopping experience seamless. Below are answers to some common questions:
Orders and Shipping
Q1: How do I place an order?
A: Simply browse our website, add items to your cart, and proceed to checkout. Complete the payment, and you’ll receive an order confirmation via email or WhatsApp.
Q2: What payment methods do you accept?
A: We accept bank transfers, credit/debit cards, and mobile payments. Payment details will be shared securely during checkout.
Q3: How long does shipping take?
A: Delivery typically takes 2-5 business days within Nigeria. For international orders, shipping times vary by location.
Q4: Do you offer same-day delivery?
A: Yes, same-day delivery is available within Lagos for select items. Contact us to confirm availability and delivery charges.
Returns and Refunds
Q5: Can I return an item if I change my mind?
A: Yes, you can return unused items in their original packaging within 7 days. Refer to our Return Policy for details.
Q6: How long does it take to process a refund?
A: Refunds are processed within 5-7 business days after we receive and inspect the returned item.
Q7: What should I do if my item arrives damaged or defective?
A: Contact us within 48 hours of delivery with photos of the damaged item. We’ll arrange a replacement, repair, or refund.
Products and Warranty
Q8: Are your products genuine?
A: Absolutely! We only sell authentic and high-quality gadgets from trusted brands.
Q9: Do your products come with a warranty?
A: Yes, most of our products include manufacturer warranties. Warranty duration varies by item—check the product description for details.
Q10: Can I get help setting up my device?
A: Yes! We provide support for device setup and installation. Contact us for guidance or to schedule a technician if needed (fees may apply).
Customer Support
Q11: How can I reach your support team?
A: You can reach us via:
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📧 Email: support@lascoecs.com
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📱 WhatsApp: +234 [7025268577]
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📞 Phone: +234 [7025268577]
Q12: What are your customer support hours?
A: We’re available Monday to Saturday, 9 AM – 6 PM.
Other Questions
Q13: Do you offer discounts or promotions?
A: Yes, we frequently run promotions. Subscribe to our newsletter or follow us on social media to stay updated.
Q14: Can I request a product not listed on your website?
A: Yes, contact us with your request, and we’ll try our best to source it for you.
Still have questions? Contact us anytime! We’re happy to help.