Return Policy for Lasco Electronics and Computer Systems
At Lasco Electronics and Computer Systems, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. Please review our return policy below:
Eligibility for Returns
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Timeframe:
Items can be returned within 7 days of delivery for a refund or exchange. -
Condition of Items:
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Products must be unused, undamaged, and in their original packaging, with all accessories and manuals included.
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Items showing signs of wear, tampering, or incomplete packaging may not be eligible for return.
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Proof of Purchase:
A valid receipt, order confirmation, or proof of purchase is required for all returns.
Non-Returnable Items
The following items are not eligible for return unless defective or damaged upon arrival:
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Software (once activated or downloaded).
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Consumables (e.g., ink cartridges, batteries) unless unopened.
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Clearance, discounted, or “as-is” items.
How to Initiate a Return
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Contact our Customer Support Team via email at support@lascoecs.com or WhatsApp at +234 [7025268577] with your order details.
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Provide photos if the item is damaged or defective.
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Once approved, you’ll receive instructions for returning the product.
Return Shipping
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Customers are responsible for the cost of return shipping unless the item is defective, damaged, or incorrect.
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Ensure the package is securely sealed and shipped with a tracking number.
Refund Process
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Refunds will be processed within 5-7 business days after the item is received and inspected.
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Refunds will be issued via the original payment method.
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Shipping costs are non-refundable.
Exchanges
If you wish to exchange an item, follow the same return process. Once we receive the original item, the replacement will be shipped.
Damaged or Defective Items
If your item arrives damaged or defective:
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Contact us within 48 hours of delivery.
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Provide clear photos of the damage or defect.
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We will offer a replacement, repair, or refund after verification.
For further assistance, reach out to us at:
📧 support@lascoecs.com
📱 WhatsApp: +234 [7025268577]
Thank you for choosing Lasco Electronics and Computer Systems! We value your trust and support.